Modifications to the General Terms and Conditions can be made at any time by Ottica Michele Volpinari, provided that written notice is sent to customers through the relevant business channels.

• Exposed Prices
• Order confirmation
• Product availability
• Invoicing
• Assistance
• Termination
• Product delivery
• Shipment charges
• Courier
• Terms of delivery
• How to act by delivery
• How to act by damage due to transport
• Terms of Payment
• Purchaser's obligations
• Contract’s termination and Express resolutive clause

Exposed Prices

All the exposed prices displayed in the web site, which constitute public offer of products, are VAT-inclusive; they are net of the shipment charges which will be displayed before the finalization of the order.

Order confirmation

Ottica Michele Volpinari can request consumers and/or clients to send a confirmation order via e-mail.

Product availability

Should an order exceed the quantity stocked in the warehouse, Ottica Michele Volpinari will communicate it along with the prospective waiting time for the fulfilment of the order within 72 hours; should the client and/or consumer refuse to wait, the contract will be terminated and Ottica Michele Volpinari will provide for the immediate payment’s cancellation.

Invoicing

Commercial invoice must be specifically requested.

Assistance

Our Client Assistance Service provides a complete assistance before and after the sell. To enter our Client Service, you must fill in the relevant form.

Termination

Ottica Michele Volpinari recognizes unsatisfied customers the termination right pursuant to current regulations without any penalty or written explanation.
Only consumers can exercise such a right; purchases made in connection with enterprise or professional activities, that is to say made through VAT registration number, do not have such a possibility.
The deadline to exercise such a right is within 10 working days from the goods’ receipt; within the above mentioned days, customers should return goods and send us written notice through a recorded delivery letter with advice of delivery at:

Ottica Michele Volpinari
Via 3 Settembre, 82
47891 Dogana (Repubblica di San Marino)

Should the termination right be presented via fax at 0549/901804 or via e-mail through the relevant contact form, it should be confirmed through recorded delivery letter with advice of delivery at the above mentioned address within the next 48 hours.

Important. To exercise the termination right, include the details of a bank or post account to receive the new crediting due (CIN code, ABI code, CAB code, Account number, Account holder).
To exercise the termination right it is necessary that:

• The client expresses their will to exercise the termination right according to the above mentioned formalities
• The purchased good is new, intact, returned in its original parcel and complete (included any incidental documents and equipments: guidebooks, brochures and so on)
• The product is returned within the specified terms and according to the above mentioned formalities. The return charges are to be paid by the Client. The shipment’s risks connected with the return of the items are at the consumer’s expense.
  

Upon arrival in our warehouse, goods will be examined to assess any damage not connected with the shipment.
After having checked the integrity of the goods, we will credit again the sum already paid through bank transfer in the account you communicated to our Client Service
The refund concerns only the product’s price and will be paid no later than 30 days after receipt of the returned goods upon which you have exercised the termination right.
The sole charges to be paid by the Client are those concerning the return of the product.
Consumers can’t exercise the termination right upon tailor-made or personalized products or upon products which, according to their nature, can’t be returned or rapidly deteriorate or change.

Product delivery

Ottica Michele Volpinari delivers its products throughout Italy, the Republic of San Marino, the Vatican City, Europe Union, USA, Canada and Mexico.

Shipment charges

The charges are calculated according to the weight and the size of the parcel and according to its destination; however, the charges will be calculated and displayed in the trolley upon confirmation of the order.

Shipment in Italy, the Republic of San Marino, the Vatican City

For parcels which weight less than 2 kilos, shipment charges are fixed at € 9,20; for parcels which weight between 2 and 5 kilos shipment charges are fixed at € 10,40.
If possible, shipments which exceed 5 kilos or are particularly bulky will be divided into different shipments which do not exceed the said limits or forwarded as a whole through courier: charges and cash on delivery, if required, will be calculated in the trolley based on the purchased product.

Shipment will occur through MAIL BOXES Etc courier.
Cash on delivery: € 5.80 for orders whose value is less than 500.00 euro, 8.00 € until 1000.00 euro; for orders having a higher value, cash on delivery will be 1% of the said amount.

Shipment in Europe Union

For parcels which weight less than 1 kilos, shipment charges are fixed at € 23,10.
If possible, shipments which exceed 1 kilos or are particularly bulky will be divided into different shipments which do not exceed the said limits or forwarded as a whole through courier: charges and cash on delivery, if required, will be calculated in the trolley based on the purchased product.

Shipment in USA, Canada and Mexico

For parcels which weight less than 1 kilos, shipment charges are fixed at €32,32.
If possible, shipments which exceed 1 kilos or are particularly bulky will be divided into different shipments which do not exceed the said limits or forwarded as a whole through courier: charges and cash on delivery, if required, will be calculated in the trolley based on the purchased product.

Courier

Shipment will occur through MAIL BOXES Etc courier.

Terms of delivery

Ottica Michele Volpinari, unless stock availability (see above), reserves two working days to find goods, to package them and to deal with the necessary administrative procedures. The delivery time should also be calculated; terms and formalities vary according to the courier..
Delivery will be made to the street number indicated on the ground floor, there is no delivery service involving the upper floors.
Should delivery not succeed, goods will be returned to Ottica Michele Volpinari and all the charges linked to the non-delivery will be deducted from the refund concerning the paid charges.

How to act by delivery

When the courier delivers the goods, the client/consumer has to check that the parcel is intact, not damaged or wet and pursuant to the standard characteristics of a parcel .
Any complaint has to be immediately raised to the courier; otherwise the product is intended to be delivered well. Starting from the moment the consumer and/or client receive damaged goods or return goods to the courier, they act solely toward the courier.
The courier is also responsible for any delay in the delivery.
In such cases, Ottica Michele Volpinari is free from any responsibilitiy due to losses or damage occurred to the goods starting from the moment they are delivered by the courier.

How to act by damage due to transport

Should damage be observed upon unloading it is necessary to:

• Agree with one reservation, that is to say accept the parcel but write “I agree with one reservation” before signing the document; it will be possible, after having opened the parcel and observed the damage, to be refunded pursuant to the compensation parameters established by the legislative decree nr 286 del 21/11/2005.
• Refuse the damaged goods should it be impossible to accept the parcel with one reservation or should the damage be clear without opening the parcel
  

Terms of Payment

Ottica Michele Volpinari agrees following terms of payment:

• Bank transfer
  
• Cash on delivery (only by Italy, Republic of San Marino, the Vatican City)

Bank transfer
Paying through bank transfer, goods will be sent after the check of the bank credit.

Payments from Italy, Republic of San Marino, the Vatican City

Trading bank	Banca di San Marino - Agenzia Rovereta
Numero di Conto Corrente:	8373/7
Account holder	Ottica Michele Volpinari
ABI code	8540
CAB code	09807
CIN code	Z

Payments from other countries

Trading bank	Banca di San Marino - Agenzia Rovereta
Numero di Conto Corrente:	8373/7
Account holder	Ottica Michele Volpinari
ABI code	8540
CAB code	09807
CIN code	Z
IBAN details	SM19Z0854009807000008373710
SWIFT code	ICRAITRR

The description of payment to use is: order number, name and surname of the customer.
Currently, the amount paid through bank transfer is credited in the account of the beneficiary not before 3/5 working days from the date of the said payment.
Before making the payment it is necessary to inquire the Client Assistance Service about the availability of the goods.
If within 8/10 days from the execution of the order we will not receive the payment, we will cancel the said order.

Cash on delivery

PBy cash on delivery we mean a cash payment made upon delivery.
It is available only for orders by Italy, Republic of San Marino, the Vatican City.
The courier will only accept exact sums, corresponding to the amount of the order (it is not possible to have change).
Payments through cheques or post price lists are not admitted.

Purchaser's obligations

The purchaser can’t include lying statements in the registration form necessary to execute the said contract and to activate further communications; personal data and e-mails should be truthful.
The consumer and/or client authorizes Ottica Michele Volpinari and commit themselves to provide, upon request, copy of valid identity papers.
Failure to comply with the papers’ request authorizes Ottica Michele Volpinari to terminate the contract due to breach.
The client relieves Ottica Michele Volpinari of any responsibility coming from the issue of tax records which are incorrect due to mistakes in the data provided by the Client, being the Client the sole responsible for the correct insertion.
The client commit themselves, upon conclusion of the on-line purchase procedure, to print and retain these general terms and conditions which they have already read and accepted as a compulsory step to purchase a product, and to print the characteristics of the purchased product.
The above mentioned payment’s warranty is very important and the customer’s default of payment will cause the termination of the contract without the need of any forensic eloquence, unless the right of Ottica Michele Volpinari to sue for damages.

Contract’s termination and Express resolutive clause

Ottica Michele Volpinari can terminate the contract provided that written communication accompanied by proper explanations is sent to the customer and/or client; the client can only exercise the right to ask for the refund of the paid amount.

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